If they’re special, the price is special
“Can you just…”
“We’re not like your other clients…”
“This is a unique situation…”
Special is usually code for: please let me skip the process.
If you say yes, you’re not doing a favor.
You’re creating a custom workflow you’ll resent later.
Here’s the shift: if they’re different, or they want different, the price is different.
The line: “Our process is the same for everyone. If you need a different level of support, here are the upgrade options.”
Make your systems do the work: define what special support looks like and attach it to a tier or a fee.
When you hear “special,” and you think “snowflake,” translate it to “custom workflow.” Then respond with the structure that provides your client what their asking for in a way that works for your firm.
If holding boundaries feels harder than it should, you don’t have to figure them out alone.
Inside Peak Freedom, you’ll find replay trainings on boundaries, plus get live, private 1:1 mindset coaching with Natalie to help you put them in place. Clear boundaries baked into your systems mean fewer negotiations, fewer interruptions, and more time back.
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$197/mo
